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This is a real-world description for an IT manager. The description itself is several years old, but 95% of it is still appropriate for today.
ROLE-SPECIFIC COMPETENCIES
Networking
◦Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
◦Implements network security at the regional level as established by corporate Security Director.
◦Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
◦Oversees the administration of the company's WAN.
Telephony
◦Manages and develops upgrades to the company's telephone system at the regional level.
◦Oversees all telephone changes, including routing for seating assignments.
Training & Lab Maintenance
◦Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.
Internal Systems
◦Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
◦Works with project teams to help implement Internal Systems.
Help Desk Administration
◦Oversees all help desk activities at the regional level.
◦Responds to escalated help desk issues.
◦Oversees the administration and maintenance of our tracking software.
◦Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
Asset Management
◦Builds and maintains vendor relationships and manages the purchase of hardware and software products.
◦Manages the purchasing of all software, hardware and other IT supplies at the regional level.
◦Ensures that company assets are maintained responsibly.
CAREER PATH CORE COMPETENCIES
Communication
◦Facilitates team meetings effectively.
◦Holds regular status meetings with team.
◦Keeps team well informed of changes within the organization and general Etensity news.
◦Effectively communicates relevant IT-related information to superiors.
◦Delivers engaging, informative, well-organized presentations.
◦Resolves and/or escalates issues in a timely fashion.
◦Understands how to communicate difficult/sensitive information tactfully.
◦Relays relevant IT-related information to the company in a timely manner.
Management
◦Initiates and implements improvements in all areas of IT responsibility.
◦Serves as main point of contact on all IT-related matters for the office assigned.
◦Responds/acts on upper-management direction .
◦Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.
PROFESSIONAL QUALITIES
Leadership
◦Challenges others to develop as leaders while serving as a role model and mentor.
◦Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
◦Inspires coworkers to attain goals and pursue excellence.
◦Identifies opportunities for improvement and makes constructive suggestions for change .
◦Manages the process of innovative change effectively.
◦Remains on the forefront of emerging industry practices.
Teamwork
◦Consistently acknowledges and appreciates each team member's contributions.
◦Effectively utilizes each team member to his/her fullest potential.
◦Motivates team to work together in the most efficient manner.
◦Keeps track of lessons learned and shares those lessons with team members.
◦Mitigates team conflict and communication problems.
◦Plans and facilitates regular team activities outside of the office.
Client Management
◦Manages day-to-day internal client interaction
◦Sets and manages internal client expectations.
◦Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
◦Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
ORGANIZATIONAL RESPONSIBILITIES
Innovator Development
◦Conducts effective performance evaluations and mentors those with less experience through formal channels.
◦Helps team execute career development plans.
◦Seeks and participates in development opportunities above and beyond training required by Etensity.
◦Trains other innovators and clients through both formal and informal training programs.
◦Encourages more junior Innovators to take responsibility for their development within the company.
◦Challenges fellow Innovators to progress toward their professional development goals.
Internal Operations
◦Suggests areas for improvement in internal processes along with possible solutions.
◦Leads internal teams/task forces
◦Approves team members' time and expense reports in a conscientious and timely manner.
◦Reviews the status reports of team members and addresses issues as appropriate.
◦Complies with and helps to enforce standard Etensity policies and procedures.
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